Keycafe

Find your nearest key exchange location

If you manage a residential building, you may qualify for a free SmartBox installation. Learn about our Airbnb Buildings Program

Airbnb
Vrbo
Guesty
Sonder
Booking

How It Works

Provide a flexible check-in experience for your guests - without waiting around for key handovers.

Keycafe App
1. Check In Your Keys

1. Check In Your Keys

Create an account and check your keys in at a nearby Keycafe SmartBox.

2. Send Guests Access

2. Send Guests Access

Share access to your keys in the Keycafe app, and guests will receive a unique pickup code.

3. Real-Time Updates

3. Real-Time Updates

Have peace of mind with instant notifications when your keys are picked up and returned.

A Seamless Experience for Your Guest

Your guest will receive an email or SMS from Keycafe with the information needed to pick up your keys with a simple code.

Scheduled Key Bookings

Scheduled Key Bookings

Assign access to your keys on specific dates and hours

Account Integrations

Account Integrations

Integrate your listings and manage your keys without interruptions

Delightful Guest Onboarding

Delightful Guest Onboarding

Your guests will receive all the information needed to pick up your keys

Walking Directions

Walking Directions

Guide your guests to the SmartBox and then your property

24/7 Support

24/7 Support

Multi-language support at guests' fingertips 24/7

Flexible Pricing for Any Property

Pay-As-You-Go

Pay-As-You-Go

$9.95 per key pickup
+ $0.85 per day storage

+ applicable taxes

* Keys receive one hour of free storage after which the first day of storage is charged. Rates may vary if you are using Keycafe in a residential building lobby. Speak to your building manager for pricing.

Freedom Unlimited Annual

Freedom Unlimited Annual

$395 per key per year

+ applicable taxes

Unlimited Pickups
Unlimited Storage

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Volume Discount

Volume Discount

  Price
per pickup
Price
per day
10+ $8.95 $0.80
25+ $7.95 $0.70
100+ $6.95 $0.65

Volume discounts are applied as your monthly billing cycle progresses across all keys. Pickups 1 to 9 are charged at $9.95, pickups 10 to 24 are charged at $8.95, pickups 25 to 99 are charged at $7.95, and all additional pickups are charged at $6.95. At the end of your monthly billing cycle, the process resets.

Users Love Keycafe

Awesome for managing Airbnb key exchange

"Fantastic service to manage keys and property access for my Airbnb. Not only super useful for letting guests pick up their keys and self check-in, but also handy to give access to cleaners so I don't need to be there to let them in."

Oliver J. - Airbnb Host

1000+ Reviews

4.8

G2
Capterra
App Store
Trustpilot

Join Over 1 Million Hosts and Guests

Improve Resident Satisfaction and Lessen Administrative Burden

Frequently Asked Questions (FAQs)

What's the benefit of using Keycafe for my short-term rental?

With Keycafe, you provide the flexibility for your guests to check in on their own schedule, without needing to wait around for a key handover. You get real-time updates and always know who has access to your property.

How does the free trial work?

Upon dropping off your first key, you have two weeks of unlimited free use of Keycafe Public. You will not be charged unless you use Keycafe Public beyond your two week free trial. After your free trial, your account will automatically charge up with account credit to cover your key pickup and storage usage.

Does my guest need to download an app to pick up my keys?

No - guests can pick up your keys at the SmartBox using a unique code that is automatically generated and sent to them via your choice of SMS or email.

Can I use multiple Keycafe Public locations?

Yes - your account is not tied to a specific location. You can use any Keycafe Public location as it becomes convenient for you or your visitor. You do not need to re-register even if you move to another city. There is also no extra charge to use another location.

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